In all facets of healthcare, your patient is your customer. Obviously, the stakes are MUCH higher than in most customer service experiences - BUT it is still important to communicate with them like they are the most important customer that you have.

Through fun, interactive improv activities, workshop participants learn how to:

• Engage patients with dignity and respect

• Join patients’ “base reality” to avoid frustration and argument

• Use “Yes, and…” to build connection and trust

• Feel empowered to handle difficult or unpredictable conversations

Ridiculous Joy offers unique sessions to reduce staff burnout, lower stress, and improve relationships with patients AND coworkers. Our sessions are completely customizable to your specific needs.

“Rome wasn’t built in a day. Neither is empathy.” — Tom Badger

Contact Ridiculous Joy to schedule healthcare communication workshops for your team.